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A Resolution In My Favor

July 12th, 2008 at 07:25 am

DH needed a new jacket for the winter so since it's the off season, I figured I'd look on Ebay to see what I could find. I found a North Face Denali jacket that I ended up winning for $58.99 (included sh). I was stoked because those jackets are $150+ in the store.
If you don't know about the Denali jackets and why they're so expensive, it's because North Face makes outdoor wear with water proof fleece. Also, they are thinner jackets which is less weight, but they provide the same amount of warmth....it's a very good brand.

ANYWAYS, I got an email from the seller after buying that it would be shipped from China when the auction stated they lived in NY. So I did some Googling and found out that they make counterfeit North Face. This blew my mind. I mean, I know they knock off Tiffany and Coach....but I never would've thought they'd knock off coats. I emailed then back and told them don't send it to me if it was fake and if they did I would report them. They emailed me back and said it wasn't.

Well DH went and picked up the jacket from the post office and when I got home, he kind of had a pout on with my North Face jacket in one hand and his in the other. Sadly he said "They don't look the same". Sure enough, I noticed his jacket had some flaws especially with the stitching. If no one saw the inside of the jacket, you'd never know it was fake....it had all the North Face logos on it....it was just the inside. I asked him if it fit and if it was warm, he confirmed this and said it was useable, he was just disappointed in the quality of the inside.

I went back to my computer and emailed them and said "I warned you in my last email now I am going to report you". I then filed a claim with Paypal asking for a full refund. Of course you know those things take a full month to decide on a side. So maybe 3 days later (yesterday) the seller emailed me back begging me not to report that they were sorry they didn't know and they thought that the company they bought them from was trying to take advantage of them...yada yada yada and would I reconsider. I said I would if they issued me the total back. Sure enough they did within an hour and told me to keep the jacket. I canceled my Paypal dispute. DH was then extremely happy with the jacket when he found out it was free.

4 Responses to “A Resolution In My Favor”

  1. momcents Says:

    Good for you! Free is free, and if he looks good in it and doesn't have to brave he frozen tundra in it - sounds like a win-win situation for you both!

  2. Petunia Says:

    Good for you. Sounds like the seller was not completely honest with you, hoping that you wouldn't call their bluff.

  3. dmontngrey Says:

    Wow, great deal! You did the right thing and I'm glad it worked out for you. I agree, some fishy stuff going on there.

  4. debtfreeme Says:

    i would not have cancelled the pay pal complaint or stopped notifying e-bay. They are putting others at risk since they ARE selling COUNTERFIET goods. This is illegal whether you know it or not.

    And I can guarantee THEY KNOW IT!

    I would also contact North Face.

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